Your Privacy at Avantgarde Casino

At avantgarde casino, we collect only the data we need to open and run your account, process payments, meet licensing rules, and keep our services secure. Some details come directly from you, while some are created when you use our site, games, and payment tools.

We may collect:

• Account data such as your email address, full name, home address, date of birth, username, and contact details
• KYC data including government ID, proof of address, and sometimes a selfie or live verification check
• Payment data used to support deposits and withdrawals, with sensitive card details typically handled by PCI-DSS compliant processors rather than stored by us in full
• Gameplay data such as wagers, session times, game selections, bonus use, and outcomes
• Device data including IP address, browser type, operating system, cookie identifiers, browser fingerprint signals, and app or site version
• Marketing preferences showing whether you want bonus emails, SMS updates, or product messages from us

We collect these details during registration, identity verification, payment checks, gameplay, customer support contact, and routine security monitoring.

We use personal data for clear operational reasons, not vague profiling. If you deposit, withdraw, claim an offer, or contact support, we need enough information to process that action safely and lawfully.

We use data to:

• meet KYC and AML obligations under our licence and verify that only eligible adults can use our services
• detect fraud, collusion, chargeback risk, duplicate accounts, and bonus abuse
• process deposits, withdrawals, account notices, and other transactional emails
• improve service reliability, account security, login protection, and platform performance
• tailor game suggestions, responsible bonus offers, and on-site content based on your activity and preferences
• maintain internal records required for audits, disputes, complaints handling, and legal compliance

That means your information may be checked against security tools and verification providers before withdrawals are released. If extra documents are needed, we will ask for them before processing certain transactions. You can always talk to us if you want help understanding a privacy-related request.

If GDPR or an equivalent privacy framework applies to you, you have important rights over your personal data. We aim to make those rights practical, not hidden behind legal language.

You can ask us to:

• access your data and receive a copy of the personal information we hold about you
• rectify inaccurate or incomplete details, such as an outdated address or misspelled name
• erase data where deletion is permitted, although some records must stay in place when AML, fraud, dispute, or legal retention rules apply
• receive a portable export of eligible information in a machine-readable format
• restrict certain processing in specific circumstances
• object to direct marketing at any time
• withdraw consent where a processing activity relies on consent rather than legal obligation or contract necessity

You can usually manage parts of this from your account dashboard, especially communication settings. For formal privacy requests, contact privacy@weplayego.com. We may need to verify your identity before completing a request so your data is not disclosed to the wrong person.

We do not keep personal data forever. Retention depends on what the data is for and which legal rules apply. In regulated gambling, some records must stay on file even after your account is closed.

As a general guide:

• Account and verification data may be retained for the legally required AML period, typically 5–7 years after account closure
• Transaction and gameplay records may be kept for audit, fraud prevention, dispute resolution, and compliance purposes
• Support messages and security logs may be retained for service integrity and record-keeping
• Cookie data is managed by category and duration depending on the tool involved

We use cookies for:

• necessary site functions
• preferences such as language or display choices
• analytics to understand site performance and usage
• marketing where consent is given

You can manage non-essential cookies through the cookie banner. For any privacy question, contact privacy@weplayego.com.

This is a plain-language summary. The full policy is in your account settings.